Frequently Asked Questions

Find answers to common questions about your Cozie Lounge experience.

How can I contact Cozie Lounge?

You can reach us via email at info@cozie-lounge-shop.com. Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (ET).

Do you ship outside of Canada?

Currently, we exclusively offer shipping within Canada to ensure we provide the most reliable and efficient delivery service for our local market.

How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Once shipped, the estimated transit time within Canada is 7–10 business days.

Is shipping really free?

Yes! We offer free shipping on all Canadian orders with no minimum purchase requirement.

Can I change or cancel my order?

To maintain fast shipping times, we have a 12-hour window for any order modifications or cancellations. Please contact us immediately if you need to make a change.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Please contact us at info@cozie-lounge-shop.com to receive return authorization.

What if my item arrives damaged?

If your product arrives defective or damaged, please email us right away with your order number and clear photos of the damage. We will arrange a replacement or refund immediately.

Which payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, American Express) and other secure payment methods displayed during checkout.

Still have questions?

Our customer support team is ready to help. Reach us at info@cozie-lounge-shop.com